Cancellation

Cancellation Policy

There may be certain orders that we might be unable to process due to certain reasons. ASA Jewels solely reserves the right to refuse or cancel any order. Certain criteria for cancellation of order that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracy or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

In such cases, if the customer has placed the order and payment is made and if we are unable to provide the product/products, or if the customer cancels their order before the order status is updated to processing (order processing time may take 24–48 working hours), the full paid amount will be refunded to the customer within 10–15 working days via the same payment method used.

If the order is cancelled by the customer after being processed, the amount of that order will not be refunded.

The recipient, upon signing the delivery receipt, acknowledges receipt of the product as per the order placed with the Company. The Company is not liable to the customer or recipient for any refund or replacement, under any circumstances, for any subsequent complaints with respect to such deliveries.

If the recipient is not available at the time of delivery, the Company or courier agent shall attempt delivery three times before returning the item. All costs for re-shipment and handling in the case of non-delivery shall be chargeable to the customer. In such cases, the order will be cancelled and the amount will not be refundable.